To perform high quality repair service at a fair and just price.
To have a sense of personal obligation to each customer.
To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
To notify the customer if appointments or completion promises cannot be kept.
Testimonials
Kim, 10/03/2022
First time customer at Black Forest Werkshop and was I impressed. I owned a 2010 Mini Cooper Turbo S. My experience with Lee was more than favorable. He was patient and explained the issues with my car in lament terms that I can understand. I am so appreciative for his help and will definitely recommend their service to my family and friends. They have a knowledgeable, trustworthy and professional team at this auto shop.
