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Call us for all your car needs! 512-300-2697

PRIVACY POLICY

This privacy policy sets out how Black Forest Werkshop uses and protects any information that you give Black Forest Werkshop when you use this website. Black Forest Werkshop is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Black Forest Werkshop may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 8/07/2019. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.

What we collect
We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
  • We may use the information to customize the website according to your interests.
  • We may provide your information to our third party partners for marketing or promotional purposes.
  • We will never sell your information.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

ASSOCIATIONS

  • ASE (Automotive Service Excellence)
  • Bosch Service
  • BIMRS
  • World Pac Training Institute
  • Car Care Aware

Testimonials

  • Great experience with Lee, I had him do a PPI and based on what I told him that I wanted/didn't want, he called me right away and gave me the honest low down on the car. Highly recommended even if you are out of state and looking for a PPI in the Austin area.
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  • They make me feel like family. Lee greets me with a smile every time I come in. Whether it's to schedule service, pick up a part or get advice, the guys are always there to help. Thank you, Chris, for stocking parts I can't find anywhere else. Black Forest was recommended to me by a friend who's gone to them for years. I can see why.
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  • Honest work at a fair price. Lee at Black Forest Workshop has been taking care of my cars as if they were his own for over 11 years.
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  • Lee and staff are the best. They are helpful, friendly and take time to show me what's happening with my car. I would never go elsewhere.
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  • Lee was very honest with me from the get-go, which ultimately cost him a few grand in expensive repairs. I genuinely believe that he wants to help the driver make an informed and smart decision.
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  • I would not trust my Mini Cooper S to anyone but Lee and his crew at Black Forest. Lee is a class act! Very professional, personable and above all else, trustworthy. He really cares about his customers and his team of Mini experts have kept my 2006 car running like new.
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  • Absolutely an honest and professional shop! I'm preparing to sell my BMW and their pre-purchase inspection was quick, thorough, and helpful to both myself and the buyer. Being able to trust the knowledge and integrity of your mechanic is so important, and this group is doing just that. Thank you!
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  • These guys really went above and beyond to help me get my car back on the road as price efficiently as possible. From the first call to the last visit the owner/operator was happy to help me find the best solution for my car that wouldn't break the bank.
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  • I've been taking my Mercedes for service A and service B for over 2 years. I trust Lee and Tony with my car! I stopped taking my car to the dealership. A year ago I moved to Dallas area and I still drive to Austin for service for my car, that's how much I can appreciate the Black Forest Werkshop!!! Best customer service with Channel!!!!
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