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Call us for all your car needs! 512-300-2697

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 512-300-2697 or make an appointment online!

ASSOCIATIONS

  • ASE (Automotive Service Excellence)
  • Bosch Service
  • BIMRS
  • World Pac Training Institute
  • Car Care Aware

Testimonials

  • Great experience with Lee, I had him do a PPI and based on what I told him that I wanted/didn't want, he called me right away and gave me the honest low down on the car. Highly recommended even if you are out of state and looking for a PPI in the Austin area.
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  • They make me feel like family. Lee greets me with a smile every time I come in. Whether it's to schedule service, pick up a part or get advice, the guys are always there to help. Thank you, Chris, for stocking parts I can't find anywhere else. Black Forest was recommended to me by a friend who's gone to them for years. I can see why.
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  • Honest work at a fair price. Lee at Black Forest Workshop has been taking care of my cars as if they were his own for over 11 years.
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  • Lee and staff are the best. They are helpful, friendly and take time to show me what's happening with my car. I would never go elsewhere.
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  • Lee was very honest with me from the get-go, which ultimately cost him a few grand in expensive repairs. I genuinely believe that he wants to help the driver make an informed and smart decision.
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  • I would not trust my Mini Cooper S to anyone but Lee and his crew at Black Forest. Lee is a class act! Very professional, personable and above all else, trustworthy. He really cares about his customers and his team of Mini experts have kept my 2006 car running like new.
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  • Absolutely an honest and professional shop! I'm preparing to sell my BMW and their pre-purchase inspection was quick, thorough, and helpful to both myself and the buyer. Being able to trust the knowledge and integrity of your mechanic is so important, and this group is doing just that. Thank you!
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  • These guys really went above and beyond to help me get my car back on the road as price efficiently as possible. From the first call to the last visit the owner/operator was happy to help me find the best solution for my car that wouldn't break the bank.
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  • I've been taking my Mercedes for service A and service B for over 2 years. I trust Lee and Tony with my car! I stopped taking my car to the dealership. A year ago I moved to Dallas area and I still drive to Austin for service for my car, that's how much I can appreciate the Black Forest Werkshop!!! Best customer service with Channel!!!!
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