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Call us for all your car needs! 512-300-2697

WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 512-300-2697 or make an appointment online!

ASSOCIATIONS

  • ASE (Automotive Service Excellence)
  • Bosch Service
  • BIMRS
  • World Pac Training Institute
  • Car Care Aware

Testimonials

  • Great experience with Lee, I had him do a PPI and based on what I told him that I wanted/didn't want, he called me right away and gave me the honest low down on the car. Highly recommended even if you are out of state and looking for a PPI in the Austin area.
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  • They make me feel like family. Lee greets me with a smile every time I come in. Whether it's to schedule service, pick up a part or get advice, the guys are always there to help. Thank you, Chris, for stocking parts I can't find anywhere else. Black Forest was recommended to me by a friend who's gone to them for years. I can see why.
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  • Honest work at a fair price. Lee at Black Forest Workshop has been taking care of my cars as if they were his own for over 11 years.
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  • Lee and staff are the best. They are helpful, friendly and take time to show me what's happening with my car. I would never go elsewhere.
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  • Lee was very honest with me from the get-go, which ultimately cost him a few grand in expensive repairs. I genuinely believe that he wants to help the driver make an informed and smart decision.
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  • I would not trust my Mini Cooper S to anyone but Lee and his crew at Black Forest. Lee is a class act! Very professional, personable and above all else, trustworthy. He really cares about his customers and his team of Mini experts have kept my 2006 car running like new.
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  • Absolutely an honest and professional shop! I'm preparing to sell my BMW and their pre-purchase inspection was quick, thorough, and helpful to both myself and the buyer. Being able to trust the knowledge and integrity of your mechanic is so important, and this group is doing just that. Thank you!
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  • These guys really went above and beyond to help me get my car back on the road as price efficiently as possible. From the first call to the last visit the owner/operator was happy to help me find the best solution for my car that wouldn't break the bank.
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  • I've been taking my Mercedes for service A and service B for over 2 years. I trust Lee and Tony with my car! I stopped taking my car to the dealership. A year ago I moved to Dallas area and I still drive to Austin for service for my car, that's how much I can appreciate the Black Forest Werkshop!!! Best customer service with Channel!!!!
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